Good to know
Answers to the questions we hear most often from homeowners and businesses in Winnipeg.
Get in touchYour questions answered
We've put together straightforward answers to help you understand how we work and what to expect.
What areas do you serve?
We cover Winnipeg and the surrounding areas. Our mobile teams travel to residential neighborhoods, new developments, office buildings, and commercial properties throughout the city. If you're unsure whether we reach your location, just give us a call at +1 204-555-8891.
How do you determine pricing?
We don't quote blindly. Every job starts with an initial property inspection so we can understand the scope of work. This means you get a price based on what actually needs doing, not a generic estimate. Contact us to schedule an inspection and receive a detailed quote.
What's included in a standard cleaning?
A typical service includes surface preparation, dry dusting, wet floor cleaning, bathroom sanitization, and window and mirror washing. We finish with a quality check and remove all waste. The exact scope depends on your property and needs, which we discuss during the inspection.
Do I need to be home during the cleaning?
Not necessarily. Many clients provide access and go about their day. For commercial properties, we often work outside business hours. We're flexible, so just let us know what arrangement works best for you.
How far in advance should I book?
A few days is usually enough for regular cleanings. For larger jobs or specific timing requirements, booking a week ahead helps us coordinate our mobile teams. That said, we do our best to accommodate shorter notice when schedules allow.
What payment methods do you accept?
We accept major credit cards, debit, e-transfer, and cash. Payment details are confirmed after the inspection and before work begins. For recurring commercial contracts, we can discuss invoicing arrangements.
Can I cancel or reschedule a booking?
Yes. Life happens. We ask for at least 24 hours notice if you need to change your appointment. This gives us time to adjust our team schedules. Just call or email us and we'll sort it out.
Do you bring your own supplies and equipment?
We do. Our teams arrive with everything needed to complete the job. If you have preferences about specific products—allergies, environmental concerns, that sort of thing—let us know during the inspection and we'll accommodate where possible.
Do you offer recurring cleaning services?
Absolutely. Many of our residential clients book weekly or bi-weekly visits. Commercial clients often set up regular schedules that fit their operations. After your first cleaning, we can discuss a recurring arrangement if that's what you're looking for.
What happens if I'm not satisfied with the cleaning?
We conduct a final quality check before leaving, but if something's been missed, tell us. We want to make it right. Contact us within 24 hours and we'll address the issue promptly.
Are your cleaners insured?
Yes. Our team members are covered, so you don't need to worry about liability for accidents on your property. If you need documentation for a commercial property manager, we can provide it.
How long does a typical cleaning take?
It depends entirely on the property. A standard apartment might take a couple of hours. A large commercial space could be half a day or more. We give you a time estimate after the initial inspection so there are no surprises.
Still have questions?
We're happy to chat. Reach out by phone or email and we'll get back to you promptly.
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