Last updated: 2026-05-27
Introduction
This Privacy Policy explains how Northflow collects, uses, stores, and protects your personal information when you interact with our cleaning services or visit our website. We take your privacy seriously. This document outlines what data we gather, why we need it, and what rights you have regarding that information.
Northflow operates from 500 Portage Ave, Winnipeg, MB R3C 0G1, Canada. We provide residential and commercial cleaning services throughout Winnipeg and surrounding areas. When we refer to "we," "us," or "our" in this policy, we mean Northflow. When we say "you" or "your," we mean anyone who uses our website, contacts us, or engages our services.
If you have questions about this policy or how we handle your data, reach out to us at [email protected]. We're happy to clarify anything that seems unclear.
Information We Collect
We collect personal information in several ways, depending on how you interact with us.
Contact form submissions. When you fill out a contact form on our website, we collect the information you provide directly. This typically includes your name, email address, phone number, and whatever message you write to us. You choose what to share in that message — some people include their address for service quotes, others keep it brief.
Communications. If you email us directly or call our office, we keep records of those conversations. This helps us provide better service and maintain continuity if you contact us again.
Server logs and technical data. Like most websites, ours automatically collects certain technical information when you visit. This includes your IP address, the type of browser you use, your operating system, which pages you view, how long you spend on each page, and the date and time of your visit. We don't manually review this data for individual visitors. It's aggregated to help us understand how people use our site.
Cookies and similar technologies. Our website uses cookies — small text files stored on your device. These help the site function properly and allow us to understand traffic patterns. More details appear in our separate Cookie Policy.
How We Use Information
We use your personal information for specific, limited purposes.
First, we use it to respond to your inquiries. When you ask about our cleaning services, request a quote, or have a question, we need your contact details to get back to you. Simple as that.
Second, we use technical data to improve our website. Understanding which pages people visit, where they spend time, and where they leave helps us make the site more useful.
Third, if you become a client, we use your information to deliver our services. This includes scheduling appointments, communicating about your service, and handling payments.
Fourth, we may need to use your information to comply with legal obligations. If Canadian law requires us to disclose certain information or maintain certain records, we do so.
We don't sell your personal information. We don't use it for purposes unrelated to our business. And we don't collect more than we need.
Sharing With Third Parties
We share your information only when necessary to operate our business or comply with legal requirements.
Service providers. We work with third-party companies that help us run our website and business. This may include web hosting providers, email service providers, and analytics tools. These providers access only the information they need to perform their specific functions. They're not permitted to use your data for their own marketing purposes.
Legal requirements. We may disclose your information if required by law, subpoena, court order, or other legal process. We may also disclose information if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business transfers. If Northflow is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you of any such change.
We don't share your information with third parties for their own marketing purposes.
Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy.
Contact form submissions and communication records are retained as long as needed to address your inquiry and provide any follow-up service. For clients, we retain service-related records as long as our business relationship continues and for a reasonable period afterward to handle any questions or issues that may arise.
Server logs and technical data are retained for a limited period to analyze website performance and security. This data is periodically deleted or anonymized.
When personal information is no longer needed, we delete it or anonymize it so it can no longer be linked to you.
Your Rights
Canadian privacy law gives you rights over your personal information. Here's what you can do.
Access. You can ask us what personal information we hold about you. We'll provide a copy within a reasonable timeframe.
Correction. If information we have is inaccurate or incomplete, you can ask us to correct it.
Deletion. In certain circumstances, you can ask us to delete your personal information. We'll do so unless we have a legal reason to keep it.
Withdraw consent. Where we rely on your consent to process information, you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.
Complaints. If you're unhappy with how we've handled your information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us at [email protected]. We respond to requests within a reasonable period and may ask for verification of your identity before proceeding.
Cookies
Our website uses cookies to function properly and to help us understand how visitors use the site. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Children's Privacy
Our services are not directed at children under 16. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected], and we'll take steps to delete that information.
International Transfers
Northflow is based in Canada. If you access our website from outside Canada, be aware that your information may be transferred to, stored, and processed in Canada. By using our website or providing information to us, you consent to this transfer. Canada has been recognized by some jurisdictions as providing adequate data protection, though laws may differ from those in your country.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Significant changes will be noted prominently on our website. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact
Questions about this Privacy Policy? Concerns about how we handle your data? We want to hear from you.
Email us at [email protected] or write to:
Northflow 500 Portage Ave Winnipeg, MB R3C 0G1 Canada
We aim to respond to all privacy-related inquiries promptly and thoroughly.